Refund Policy

 GetKeys Auto Locksmith

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At GetKeys Auto Locksmith, we take pride in delivering professional, on-site automotive locksmith services with honesty and care. Our goal is to ensure customer satisfaction on every job.

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1. Services

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Because all key cutting, programming, and diagnostic services are performed as custom work on-site, service fees are non-refundable once the job is completed.
If a service issue arises, we will assess the situation and, where applicable, offer a correction, re-programming, or re-cut at no additional charge.

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2. Products

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If a supplied key, remote, or component is found to be defective within 7 days of service, we will inspect it and, if confirmed faulty, offer a free repair or replacement at our discretion.
Refunds will not be issued for damage caused by misuse, water exposure, battery failure, or tampering after delivery.

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3. Deposits​

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Any deposits paid to secure booking, parts, or special key orders are non-refundable once parts are ordered or allocated, unless otherwise agreed in writing.

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4. Cancellations

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If a cancellation is made before the technician has been dispatched, no call-out fee will apply.
If cancellation occurs after the technician is en route or has arrived, a call-out fee will still be charged to cover travel and time.

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5. Warranty

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All new keys and remotes provided by GetKeys Auto Locksmith carry a 30-day workmanship warranty from the date of service.
This warranty covers reprogramming or re-cutting due to a verified workmanship issue.

6. Contact

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For refund or warranty enquiries, please contact:

📧 support@getkeysauto.com
📱 084 513 4914

Effective Date: November 2025
Business Name: GetKeys Auto Locksmith
Location: Port Elizabeth, Eastern Cape, South Africa